Returns Policy

UK Returns:

Included with your order is a free Royal Mail 48hrs Tracked returns label, drop off your return to any UK post office.

To be eligible for a return:

The product should be returned within 28 days or by 15th Jan 2025 if the period is longer than 28 days, this extended period is to cover the festive season.

The product should be unused and in the same condition that you received it, in the original packaging with tags still attached.

Included with your order is a Returns, Exchange & Refunds form for you to complete advising your requirements.

Our aim is to make it as easy as possible for you to return any unwanted item/s.

If you find you require any further assistance for your return, please contact us and we'll be happy to help. Email: returns@reworked348.com 

UK Exchanges:

Included with your order is a Returns, Exchange & Refunds form for you to complete advising your requirements. Our aim is to make it as easy as possible for you to return any unwanted item/s.

For any exchange please complete the returns form, we will complete your exchange within 7 days, if there are any issues with your request we will contact you via the contact details provided.

All exchanges will be sent to you free of charge with a free return label.

If you find you require any further assistance with your return, please contact us and we'll be happy to help. Email: returns@reworked348.com 

International returns & exchanges 

Included with your order is a Returns, Exchange & Refunds form for you to complete advising your requirements. Our aim is to make it as easy as possible for you to return any unwanted item/s.

International returns from overseas will be at your cost. Please ensure to ship your return order with a carrier that can provide tracking details.

Please note the original cost of postage from the UK will not be refunded.

If you require an exchange then you will be required to pay to reworked 348 Ltd the cost of shipping the replacement product from the UK to your final delivery address.

If you find you require any further assistance for your return, please contact us and we'll be happy to help. Email: returns@reworked348.com 

Refunds 

Once your returned item is received it will be inspected, any issues we will contact you by the contact details provided.

When your return is approved, your refund will be processed within 1-5 days, a credit will be automatically applied to your credit card or original method of payment.

You will receive an automated email or text as soon as your refund is actioned.

No postage charges will be refunded unless goods are faulty.

Late or missing refunds 

If you haven’t received a refund yet, please double check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@reworked348.com.

Return Shipping Address 

Reworked 348 Ltd,
Friargate Studios,
Ford Street,
Derby, 
DE1 1EE,
United Kingdom